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Job Description
Via is seeking a Product Support and Operations Specialist to support partners using their technology. This role is based in New York City and offers an opportunity for early-career professionals to gain cross-functional experience in a fast-paced tech company. The Product Support and Operations Specialist will support Via's partners who power transportation networks using Via's technology.
What this role involves:
- Prioritizing operational issues and providing technical support.
- Providing support to Via’s partners through ticket resolution.
- Working cross-functionally with Product, Engineering, Operations and Partner Success teams.
- Fostering relationships with partners and identifying product and process improvements.
Requirements:
- Minimum of 1-2 years of work experience, including internships.
- Effective at managing multiple tasks simultaneously.
- Meticulous with a high level of attention to detail.
- Outstanding process-orientation, analytical, and organization skills.
- Problem solver with excellent communication skills.
- Bachelor’s Degree.
- Fluency in additional languages is a plus.
- Previous experience in a technical support role is a plus.
What Via offers:
- Hands-on training and mentorship.
- Generous and comprehensive benefits package, including free medical plans and 401K matching.
Via
Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.
All Jobs at Via (157)