General Manager

Job Description

Via is seeking a General Manager/Strategy & Operations Principal to manage an intermodal transit service. This role involves building and managing on-site daily operations, prioritizing operational issues, and providing solutions for scheduling. The General Manager will be the face of the operation, developing relationships with driver partners, customers, community leaders, and local organizations. They will also liaise with Via senior management and external partners, develop metrics, analyze data, and ensure compliance with regulations. The ideal candidate will lead and coach a team of drivers, fostering a collaborative environment.

• Managing on-site daily operations of Via’s service
• Prioritizing operational issues and providing creative solutions
• Managing and mentoring the on-site team of dispatchers and shift managers
• Developing relationships with driver partners, customers, and local organizations
• Liaising with Via senior management and external partners
• Developing clear metrics and visibility into results
• Preparing reports and analyzing data to improve operational processes
• Ensuring compliance with relevant policies and regulations
• Leading, coaching, and developing an engaged team of drivers

• 6-10 years of experience with a Bachelor's degree
• Local to Seattle or Los Angeles
• Independent self-starter who thrives in fast-paced environments
• Savvy and tactful communicator
• Desire to foster a culture committed to customer service
• Detail-oriented executor
• Experienced and exceptional leader with a track record of managing teams
• Flexible and adaptable
• Proven track record of managing teams and developing people
• Effective at managing multiple tasks simultaneously
• Problem solver who is always looking for creative solutions

• Generous and comprehensive benefits package, including free medical plans and 401K matching