Field Operations Manager

Job Description

Via is seeking a Field Operations Manager to oversee operations using its innovative technology platform. This is a fully in-person position, requiring the candidate to be onsite 4-5 days per week. The Field Operations Manager will manage daily operations, drive continuous improvement, and foster the growth of Via's services.

Via partners with 100+ cities and public transit agencies around the world to deploy their mobility technology.

What this role involves:

• Ensuring operational excellence and customer experience
• Overseeing operations in person
• Managing driver supply to meet demand
• Prioritizing operational issues and implementing creative solutions
• Responding to driver feedback and customer issues
• Collaborating with a broad interdisciplinary team to scale operational processes
• Analyzing metrics/KPIs to identify inefficiencies and optimize operations

Requirements:

• Socially perceptive and environmentally conscious
• Self-starter with a high level of responsibility
• Driven executor with a track record of hitting KPIs and revenue goals
• Team-focused individual
• Experienced in project management, operational processes, and customer service
• Fluent in English, additional languages a plus
• Based in the Kalamazoo, Grand Rapids, or Lansing area

What Via offers:

• Generous and comprehensive benefits package
• Free medical plans
• 401K matching