Field Operations Manager

Job Description

Via is seeking a Field Operations Manager to oversee operations in Sacramento, CA, using their technology platform. This role involves managing daily operations, driving continuous improvement, and ensuring operational excellence. The position is fully in-person, requiring the candidate to be onsite 4-5 days per week.

The Field Operations Manager will work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth. They will analyze metrics/KPIs to identify inefficiencies and optimize operations.

What this role involves:

• Ensuring operational excellence and customer experience
• Overseeing operations in person
• Managing driver supply to meet demand
• Prioritizing operational issues and implementing solutions
• Responding to driver feedback and customer issues
• Collaborating with a team to scale operational processes
• Analyzing metrics to optimize operations

Requirements:

• Socially perceptive and environmentally conscious
• Self-starter with a high level of responsibility
• Driven executor with a track record of hitting KPIs
• Team-focused individual
• Experienced in project management and customer service
• Fluent in English
• Based in the Sacramento area

Via offers:

• Generous and comprehensive benefits package
• Free medical plans
• 401K matching