Field Operations Manager, Student Transit

Job Description

Via is seeking a Field Operations Manager, Student Transit to manage operations in Phoenix, AZ. This role involves ensuring operational excellence and customer experience for student transportation. The Field Operations Manager will oversee daily operations, manage driver supply, and handle communications with caregivers and the school district. They will also prioritize operational issues, implement solutions, and collaborate with a team to scale processes.Responsibilities include:

• Ensuring operational excellence and customer experience
• Overseeing operations in person
• Managing driver supply
• Managing communications with caregivers and the school district
• Prioritizing operational issues and implementing solutions
• Responding to driver feedback and customer issues
• Collaborating with a team to scale processes
• Analyzing metrics to optimize operations

Requirements include:

• Understanding the value of student transportation
• Self-starter with a high level of responsibility
• Track record of end-to-end ownership and hitting KPIs
• Team-focused individual
• Experience in project management and customer service
• Multi-site management experience is a plus
• Outgoing and sociable leader
• Fluent in English
• Based in the Phoenix, AZ area
• Experience managing a team is a plus
• Comfortable with ambiguity
• Experience managing projects with multiple stakeholders is a plus
• Bachelor’s degree is a plus

Via offers:

• Generous and comprehensive benefits package
• Free medical plans
• 401K matching