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Job Description
Via is seeking a Quality & Safety Manager - SMART Flex to ensure safety, service quality, and operational efficiency for its transit services in Detroit. This role involves supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This is an in-person position requiring field presence 2-5 days per week.
What This Role Involves:
- Conducting on-the-road supervision and ride-alongs.
- Monitoring driver interactions and adherence to safety protocols.
- Partnering with the Field Manager to provide continuous training.
- Leading post-accident and post-incident protocols.
- Acting as the primary point of contact for urgent operational issues.
- Reviewing complaint reports, driver feedback, and training session documentation.
- Conducting training needs assessments and implementing improvements.
Requirements:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations and safety compliance (a strong plus).
What Via Offers:
- Competitive salary, commensurate with experience, knowledge, and skills.
