Customer Service Representative (German-speaking)

Job Description

Via is seeking a Customer Service Representative to support its expanding operations in Europe. The role involves working with the Operations team to build and operate on-demand services. The representative will receive comprehensive training in operations, technology management, and on-demand mobility, becoming part of a growing team in the mobility industry.Via offers technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — Via’s got huge goals.What this role involves:

• Ensuring smooth daily operation of services via phone and email support.
• Working scheduled shifts, with bonuses for night shifts, Sundays, and holidays.
• Supporting drivers and passengers, addressing their questions and concerns.
• Ensuring customer satisfaction and resolving issues.

Requirements:

• Fluent German (C2 or native) and English (C1 or C2).
• Good communication skills with the ability to adapt tone.
• Enjoyment in providing advice and support over the phone.
• Ability to remain calm in stressful situations and develop creative solutions.
• Eagerness to learn and deliver great service.
• Passion for enabling accessibility to mobility and reducing carbon footprint.
• Technology-savvy and comfortable with modern IT tools.

What Via offers:

• 100% remote work, based in England.
• State-of-the-art hardware.
• Opportunity to work for a mission-driven company.
• £14/hour base pay for a 40-hour work week, with shift bonuses.
• 28 days of vacation, including public holidays.