Senior Customer Success Manager

Job Description

DataCamp is seeking a Senior Customer Success Manager to increase data & AI readiness at enterprise organizations. The ideal candidate will understand data & AI upskilling opportunities and gaps, driving retention and growth of DataCamp within client organizations. This role requires a blend of customer management, strategic thinking, and a deep understanding of the data & AI landscape.DataCamp is looking for someone who embodies their core values of data-driven action, transparency, ownership, and customer focus. The candidate will be responsible for managing the customer lifecycle, building success plans, and collaborating with internal teams to promote product adoption and business value.What this role involves:

• Managing the customer lifecycle from onboarding to renewal.
• Building proactive success plans and goals with customers.
• Collaborating with sales and other teams to grow product adoption.
• Strategizing on and launching learning initiatives.
• Capturing and promoting business value created from DataCamp use.
• Working with product and marketing to ensure customer feedback is heard.
• Elevating conversations to drive meaningful adoption and business outcomes.

Requirements:

• 5+ years of experience in relevant fields (consulting, customer success, etc.).
• 2-3 years in consulting or customer success domains.
• Experience in big data and advanced analytics technology.
• Track record of meeting/exceeding GRR and NRR targets.
• Experience in Salesforce.
• Willingness to experiment with new Customer Success playbooks.

What DataCamp offers:

• Exciting challenges.
• Competitive compensation.
• Flexible working hours.
• Yearly learning budget.
• International company retreats.
• Yearly refreshment of IT Equipment budget.