IT Service Desk Partner - 1st Level Support (x/f/m)

Doctolib is seeking an IT Service Desk Partner to provide first-level support to its employees across Germany, France, Italy, and the Netherlands. The role involves managing IT requests and incidents, ensuring a smooth IT experience for all Doctolibers.

Responsibilities:

• Serve as the primary contact for IT support via phone and helpdesk.
• Handle level 1 requests such as application access and technical diagnostics.
• Escalate incidents to local IT Support teams (level 2).
• Identify recurring issues for continuous improvement.
• Manage the IT Corner and IT Stock in the Berlin office.
• Oversee meeting room hardware maintenance.
• Suggest automation and process improvements.

Requirements:

• Service-oriented with a knack for problem-solving.
• Excellent listening and questioning skills.
• Rigorous, autonomous, and a team player.
• Adaptable to change and able to prioritize tasks.
• Fluent in German and English.

What Doctolib Offers:

• Additional health plan with Allianz.
• Minimum 28 days of paid leave.
• Parental care program.
• Solidarity Days for volunteering.
• Wellbeing program with mental health support.
• Public transportation reimbursement.
• Lunch vouchers and healthy snacks.
• Discounts on Urban Sports Club.