Customer Onboarding Consultant (x/f/m)

Job Description

Doctolib is seeking a Customer Onboarding Consultant to join their team in Berlin. This role involves driving the digitalization of healthcare by ensuring the successful onboarding of new medical practices onto the Doctolib platform. The consultant will proactively engage with clients to ensure optimal use of Doctolib, identify and validate client needs, and act as a liaison between doctors and internal departments. The ideal candidate will be responsible for maintaining and optimizing qualitative and quantitative metrics, including client satisfaction and onboarding quality.

Role involves:

• Driving digitalization in healthcare
• Ensuring perfect onboarding for new medical practices
• Proactively engaging with clients
• Identifying and validating client needs
• Acting as a communication link between doctors and internal departments
• Maintaining and optimizing key metrics

Requirements:

• Experience in customer support
• Passion for the healthcare sector
• Independent and solution-oriented work ethic
• Good organizational skills
• Flexibility and commitment
• Native-level German and good English skills

What Doctolib offers:

• Monthly bonus and competitive salary package
• Public transport reimbursement
• 6-month structured onboarding program (Doctolib Academy)
• Continuous training opportunities
• Transparent career development opportunities
• Solidarity Days for supporting healthcare charities
• Doctolib Parent Care Program
• Modern offices
• Subsidized sports offer with Urban Sports Club
• Company health insurance
• Catering budget and healthy snacks