Technical Support Engineer

Job Description

BigID is seeking a motivated Technical Support Engineer to provide high-quality support to its enterprise customers. The Technical Support Engineer will act as an advocate for clients, collaborating with the Sr. Support Engineers team to resolve issues. BigID is an innovative tech startup focused on data security, compliance, privacy, and AI data management.Role involves:

• Triaging and troubleshooting technical issues.
• Evaluating implementation results and deploying solution components.
• Participating in product configuration to meet client requirements.
• Engaging with internal and client teams for successful resolutions.
• Sharing knowledge within the Support organization.
• Documenting product issues and enhancement requests.
• Participating in the team on-call rotation.

Requirements:

• 2+ years of professional experience in information technology in a customer-facing role.
• An undergraduate degree in Computer Science, Information Technology/Systems, or related field.
• Experience with Linux-based Operating Systems.
• Basic experience with RDBMS.
• Professional experience in Docker and Kubernetes deployments is an advantage.
• Troubleshooting complex software issues.

What BigID offers:

• Equity participation.
• Flexible work arrangements.
• Other compulsory benefits based on country of residence.