Technical Writer

Job Description

Glean is seeking a Technical Writer to plan, write, generate, and automate documentation for its users. The ideal candidate will be a great communicator with strong technical aptitude and the ability to learn quickly. They will work in partnership with R&D and cross-functional teams to create organized and professional content.Role involves:

• Developing and maintaining technical documentation, including user guides, API documentation, tutorials, and FAQs, using Docs-as-Code tools.
• Collaborating with developers, product managers, and other stakeholders to gather information and ensure the accuracy of the documentation.
• Using Git and GitHub to manage documentation changes and collaborate with the team.
• Writing clear, concise, and well-structured content that is easy to understand for both technical and non-technical audiences.
• Continuously improving documentation based on user feedback and changes in the product.
• Ensuring consistency in terminology and style across all documentation.
• Advocating for the documentation and our customers internally.
• Leading industry trends and best practices in technical writing and Docs-as-Code methodologies.

Requirements:

• Proven experience as a Technical Writer, preferably in a software development environment.
• Strong understanding of Docs-as-Code principles and practices.
• Excellent writing, editing, and proofreading skills.
• Ability to understand complex technical concepts and translate them into clear and concise documentation.
• Strong working familiarity with Git/GitHub.
• Experience using Linux/Unix based operating systems at the command line level.
• Familiarity with Static Site Generators, particularly React-based: Docusaurus, Mintlify, NextJs.
• Experience authoring with Markdown/MDX syntax.
• Ability to identify gaps in process and documentation and proactively close them.
• Work as part of a distributed global team across multiple time zones.
• Ability to work in-office according to a hybrid schedule.
• Bachelor's degree, preferably in Technical Writing, Computer Science, or a related field.

Glean offers:

• Opportunity to work on an AI-driven enterprise platform.
• Collaboration with a diverse team of experienced professionals.
• A chance to make complex information accessible and engaging.