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Solutions Architect ( EMEA/US East Customer hours )

Solutions Architect for enterprise customers, focusing on architecture and integration.
Glean
On-Site
India
Undisclosed salary
Job Description

Glean is seeking a talented Solution Architect to join its rapidly expanding team. The Solution Architect will be the primary technical advisor to Glean's customers post-sale, focusing on the Enterprise & Strategic segment. He will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.

What this role involves:

  • Establishing and maintaining the role as the customer's primary technical advisor.
  • Working with customers to onboard new data sources and implement custom integrations of Glean.
  • Building and providing tools, templates, and documentation for customers.
  • Identifying opportunities with the customer to expand the use of Glean.
  • Providing training and guidance to customer technical resources.
  • Aligning technical plans with customers and Glean Customer Success.
  • Assisting with issue identification, troubleshooting, and remediation.
  • Working with Product Management and Engineering to drive improvements to the product.
  • Being an active member of the Glean customer technical community.

Requirements:

  • Interpersonal skills: Communication, Project planning, Self-motivated, Detail-oriented, Data-driven.
  • Software development experience in at least two of the following: Python, Java, Go.
  • API and custom data integration experience in a Hybrid or SaaS environment.
  • Technical debugging: log analysis, code analysis, end-to-end transaction tracing.
  • Networking expertise: a deep understanding of networking, including cloud and on-premise networking.
  • Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering.
  • Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
  • Security & audit experience.
  • Bachelor’s Degree in Computer Science or equivalent with at least three years of industry experience or Masters in Computer Science or equivalent with at least 5 years of industry experience.

What this role offers:

  • Opportunity to work with a rapidly expanding, venture-backed startup.
  • Chance to be the primary technical advisor to enterprise customers.
  • Be an active member of the Glean customer technical community.
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Glean

Glean is an AI-powered enterprise search and knowledge discovery platform. It aims to revolutionize how people work by providing a system of intelligence that connects employees to a company's collective knowledge. By understanding data at a deep level, it delivers relevant search results and connects users to generative AI agents. Founded by former Google and Facebook engineers, Glean builds connective tissue between AI and knowledge.

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