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Technical Support Engineer

Technical Support Engineer at Glean, Palo Alto, CA.
Glean
On-Site
United States
USD 75,000 - 150,000
Job Description

Glean is seeking a Technical Support Engineer to join their expanding team. In this role, the individual will provide support to Glean's growing customer base, ensuring a positive support experience. The Technical Support Engineer will collaborate with the Field team and customers to address inquiries and issues, contributing to the company's customer-obsessed culture.

Role involves:

  • Providing high-quality customer communication and technical troubleshooting.
  • Assisting customers with new product features, configurations, and integrations.
  • Educating customers on Glean product features.
  • Identifying customer system health issues and executing remediation plans.
  • Contributing to customer help articles and internal runbooks.
  • Providing root cause analysis documents for high-impact incidents.
  • Collaborating with teams across Glean to drive improvements.

Requirements:

  • Interpersonal skills: communication, project planning, self-motivation, detail-oriented, data-driven.
  • Fluency in English.
  • Experience in Customer Success Management, Support Engineering, Professional Services, or Technical Project Management.
  • Experience in customer-facing roles with search technologies, knowledge technologies, or SaaS-based system integrations.
  • Experience with Cloud technologies (GCP, AWS, or Azure).
  • Bachelor’s Degree with 3+ years of industry experience or Masters with 1+ year of industry experience.

Glean offers:

  • Competitive compensation.
  • Medical, Vision, and Dental coverage.
  • Flexible work environment and time-off policy.
  • 401k.
  • Company events.
  • Home office improvement stipend.
  • Annual education stipend.
  • Wellness stipend.
  • Healthy lunches and dinners provided daily.
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Glean

Glean is an AI-powered enterprise search and knowledge discovery platform. It aims to revolutionize how people work by providing a system of intelligence that connects employees to a company's collective knowledge. By understanding data at a deep level, it delivers relevant search results and connects users to generative AI agents. Founded by former Google and Facebook engineers, Glean builds connective tissue between AI and knowledge.

All Jobs at Glean (102)