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Job Description
ClickHouse is seeking a Technical Support Engineer to join their global Support Engineering team. This is a customer-facing role that involves customer interactions via chat, calls, Slack messages, and virtual meetings. The engineer will triage support tickets, support the user community, assist with pre- and post-sales activities, partner with the Go To Market team, and suggest improvements to support processes.
Role involves:
- Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Developing solutions based on ClickHouse Cloud and ClickHouse open-source
- Working closely with global Support Services, Engineering, Go to Market, and Product Management teams
- Assisting with mentoring, training, and sharing knowledge with colleagues, users, and customers
- Delivering excellent customer service as a first-line technical engineer
- Building strong, trusted relationships with colleagues, customers, and partners
Requirements:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, etc.
- Availability to deliver high-quality 24x7 Support in a global environment
- Strong written and verbal English communication skills
- Teamwork mindset, global engagement, and empathy
- Self-driven, curious, and eager to learn and grow
ClickHouse offers:
- Flexible work environment
- Healthcare contributions
- Equity in the company
- Flexible time off
- Home office setup stipend ($500)
- Global gatherings
