Technical Account Manager -APAC

Job Description

Zscaler is seeking a Technical Account Manager to join their Customer Success team. This role is based in Bangalore and focuses on delivering high-impact experiences to customers. The Technical Account Manager will report to the Manager, Technical Account Management, and will be responsible for understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction. They will also build relationships with stakeholders, conduct reviews, and identify growth opportunities. The ideal candidate will anticipate challenges, provide proactive recommendations, and mitigate risks.Role involves:

• Understanding customer goals, challenges, and technical needs
• Building relationships with stakeholders
• Conducting reviews and identifying growth opportunities
• Providing proactive recommendations and mitigating risks
• Collaborating with teams to deliver seamless customer experience

Requirements:

• 5+ years of experience in customer-facing roles
• Experience with product feature implementations and best-practice adoption
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues
• Experience with protocols such as HTTP, SMTP, FTP, and DNS

Role offers:

• Comprehensive and inclusive benefits
• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks