Technical Account Manager-US

Job Description

Zscaler is seeking a Technical Account Manager to join their Customer Success team. The Technical Account Manager will report to the Manager of Technical Account Management and will be responsible for understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction. They will build relationships with stakeholders, conduct reviews, and identify growth opportunities. The Technical Account Manager will anticipate challenges, provide proactive recommendations, and mitigate risks.

The role involves:

• Understanding customer goals, challenges, and technical needs
• Building relationships with stakeholders
• Conducting reviews and identifying growth opportunities
• Anticipating challenges and providing proactive recommendations
• Collaborating with teams to deliver seamless customer experience

Requirements:

• 5+ years of experience in customer-facing roles
• Experience with product feature implementations
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues
• Experience with protocols such as HTTP, SMTP, FTP, and DNS

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks