Staff Salesforce Business Systems Analyst

Job Description

Zscaler is seeking a Staff Salesforce Business Systems Analyst to optimize its Salesforce platform and improve provisioning processes. The successful candidate will collaborate with cross-functional teams to deliver innovative solutions, reporting to the Director, Digital Transformation - Provisioning.

Responsibilities:

• Collaborating with stakeholders to gather and document business requirements.
• Guiding and validating the configuration and customization of Salesforce Sales Cloud.
• Streamlining and automating provisioning workflows across Salesforce and Zscaler platforms.
• Serving as a liaison between business teams and technical developers.
• Using Salesforce and Tableau reporting and analytics tools to monitor provisioning workflows.

Requirements:

• 5+ years of experience in Salesforce-focused roles, with expertise in Sales Cloud and SaaS provisioning or order management workflows.
• Proficiency in Salesforce configuration (custom objects, fields, workflows) and automation of provisioning processes.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in a relevant field (preferred).
• Advanced degree or Salesforce certifications (preferred).

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!