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Job Description
Zscaler, a leading cloud security company, is seeking a Senior Manager, People Services, EMEA to enhance team operations and optimize employee and candidate experiences. This role reports to the Director, People Services and is based in London, UK, requiring in-office presence on Tuesdays, Wednesdays, and Thursdays.
Role involves:
- Leading the EMEA People Services team’s HR operations across onboarding, lifecycle events, and off boarding workflows while implementing regional improvements
- Partnering with cross-functional stakeholders including HR Systems, IT, and Finance to scale tools and processes focused on automation and simplification
- Providing employee-focused analytics to monitor service health and inform decision-making
- Mentoring team members within a tiered-service delivery model to improve execution, cost efficiency, and compliance
- Designing and advocating for change management plans supporting continuous service evolution
Requirements:
- Leadership experience in HR operations or similar, including management of regional teams
- Strong partnership experience across HR tools, compliance, analytics, and systems modernisation
- Proven ability to navigate ambiguity and prioritise outcome-driven improvements
- Exceptional communication skills, synthesising updates and fostering buy-ins across multidisciplinary groups
- Proficiency in global HRIS or service desk technology, such as Workday and ServiceNow (Preferred)
- Fluency in balancing cost versus experience initiatives at scale (Preferred)
- Strong instincts in customer experience delivery and shared resource allocation (Preferred)
Role offers:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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