Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

Job Description

SimpliSafe, a high-tech home security company, is seeking an Outdoor Security Monitoring Specialist to join their team. This role is crucial in providing top-tier monitoring support to customers, ensuring their homes are secure. The specialist will work fully onsite, utilizing advanced technology to deliver fast emergency response 24/7.SimpliSafe fosters a no-ego culture of collaboration and innovation, offering opportunities for growth and impact. The company values customer obsession, aiming high, and a one-team approach.What this role involves:

• Providing top-tier monitoring support to customers.
• Responding to emergency and non-emergency camera events.
• Interacting with customers directly or via email.
• Dispatching emergency services.
• Entering data into computer system databases.
• Reviewing and annotating images.
• Staying updated on company policies and training materials.
• Obtaining and maintaining state regulatory licenses.

Requirements:

• High School Diploma or equivalent.
• Ability to pass multiple state licensing background checks and monitoring related exams.
• 6-12 months of prior monitoring experience preferred.
• Proficiency in basic computer programs (Microsoft Office, Excel).
• Ability to maintain composure during high-intensity situations.
• Strong judgment and decision-making skills.
• Strong work ethic and time management skills.
• Ability to multitask.
• Ability to read and interpret documents.
• Proven record of outstanding attendance and timeliness.
• Ability to be 100% onsite.
• Must clear background checks to meet state central station operator licensing requirements.

What SimpliSafe offers:

• Opportunity to work in a growing and thriving company.
• A collaborative and innovative work environment.
• Opportunities for growth and impact.
• Comprehensive training program.