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Job Description
Motive is seeking a Lead Technical Support Engineer to provide expert technical assistance for its products and services. The Lead Technical Support Engineer will be responsible for troubleshooting complex issues, mentoring other technical support engineers, and collaborating with engineering teams to resolve customer-affecting technical problems.
The Lead Technical Support Engineer will also drive continuous improvement in the technical support process.
Responsibilities:
- Analyze and diagnose complex technical issues.
- Create and maintain technical documentation.
- Collaborate with cross-department teams.
- Provide leadership and mentoring to Technical Support Engineers.
- Identify opportunities for process improvement.
- Participate in on-call support rotations.
Requirements:
- Minimum 3-year tenure in Technical Support | Customer Support
- Good understanding of SQL and APIs.
- Basic knowledge of one coding language.
Motive offers:
- A remote work environment.
- Opportunity to work with cross-functional teams.
- Opportunity for professional growth and development.
Motive
Motive provides a unified platform that empowers businesses running physical operations. Their AI-powered solutions enable safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spending in one system. Serving over 120,000 customers, from Fortune 500 enterprises to small businesses, Motive caters to various industries, including transportation, construction, energy, manufacturing, agriculture, and the public sector, offering complete visibility, control, and automation to enhance productivity and profitability.
All Jobs at Motive (169)