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Job Description
Motive is seeking a Lead Technical Support Engineer to provide complex technical support for its products and services. This role involves troubleshooting complex issues, managing high-level cases, and providing leadership to the technical support team. The Lead Technical Support Engineer will collaborate with engineering teams to address technical issues and drive continuous improvement in the support process. Motive empowers people who run physical operations with tools to make their work safer, more productive and more profitable.- Analyzing and diagnosing complex issues.
- Creating and maintaining technical documentation.
- Collaborating with cross-department teams.
- Providing leadership and mentoring to Technical Support Engineers.
- Identifying opportunities for process improvement.
- Participating in on-call support rotations.
- Minimum 3-year tenure in Technical Support | Customer Support.
- Deep understanding of the product.
- Excellent communication and collaboration skills.
- Technical knowledge and analytical skills.
- Remote work opportunity.
- Opportunity to work with a diverse and inclusive company.
Motive
Motive provides a unified platform that empowers businesses running physical operations. Their AI-powered solutions enable safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spending in one system. Serving over 120,000 customers, from Fortune 500 enterprises to small businesses, Motive caters to various industries, including transportation, construction, energy, manufacturing, agriculture, and the public sector, offering complete visibility, control, and automation to enhance productivity and profitability.
All Jobs at Motive (169)