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Job Description
Motive is seeking a Technical Support Specialist to be the main point of contact for customer issues and questions. The Technical Support Specialist will provide assistance via calls and emails, define support processes, and work with the team to develop and scale the Technical Support function. This role requires fluency in both Spanish and English, providing support in both languages.
Responsibilities:
- Provide bilingual Spanish & English Email, Chat and Voice Support.
- Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours.
- Collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
- Evaluate existing tools and work with engineering to develop tools to enable this function to scale.
Requirements:
- Fluent in speaking Spanish and English (US).
- Skilled in written communication (both Spanish and English).
- Natural instinct to empathize with users.
- Strong analytical skills.
- Excellent verbal and written communications skills.
- Native or bilingual spoken and written English skills.
- Comfortable with rotational shifts.
Motive offers:
- Opportunity to define Motive’s support processes.
- Work with our team to develop and scale the Technical Support function.
Motive
Motive provides a unified platform that empowers businesses running physical operations. Their AI-powered solutions enable safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spending in one system. Serving over 120,000 customers, from Fortune 500 enterprises to small businesses, Motive caters to various industries, including transportation, construction, energy, manufacturing, agriculture, and the public sector, offering complete visibility, control, and automation to enhance productivity and profitability.
All Jobs at Motive (169)