Systems Transformation Analyst II

Job Description

• Leading the charge in implementing operational best practices and standardized processes.
• Managing and optimizing the administration of Partnerstack, Motive's referral management platform.
• Assisting with the maintenance and management of critical sales tools.
• Managing partner applications and streamlining partner communications.
• Developing and maintaining documentation for Partnerstack processes and technical details.
• Creating standard operating procedures and training materials for internal teams.
• Investigating, diagnosing, and resolving platform issues.
• Collaborating cross-functionally with Sales, Compliance, Marketing, and Finance teams.
• Supporting the launch of new referral programs and ensuring compliance with program policies.

• 2-3 years of experience as an individual contributor in Sales Operations, Marketing Operations, or Strategy within the tech sector, preferably in a B2B SaaS environment.
• 2+ years of experience managing SaaS sales tools (e.g., Salesforce, Partnerstack, Salesloft, ReferenceEdge, Zoom, Sendoso) with a focus on optimization, user adoption, and reporting.
• 1+ years of experience managing referral/partner platforms (e.g., PartnerStack, Impact, Everflow) or similar tools.
• Proven success in scaling high-growth SaaS environments, building infrastructure, and automating processes.
• Strong understanding of operational architecture, systems optimization, and data reporting/analysis.
• Excellent project management skills, including prioritization, time management, and the ability to handle urgent tasks.
• Highly analytical, detail-oriented, and proactive mindset with a bias for action.
• Strong problem-solving skills and the ability to diagnose and resolve technical and operational issues.
• Excellent cross-functional collaboration and communication skills (written and verbal).
• Experience working with global remote teams.
• Passion for continuous improvement and a willingness to teach and learn.