Commercial Account Manager, Expansion

Job Description

Motive is seeking a Commercial Account Manager to work with growing and strategically important customers. The ideal candidate will build on their SMB experience, handling larger, more complex accounts. They will require a nuanced understanding of the Motive platform and the customer’s operational challenges.Responsibilities:

• Develop strong executive relationships and a deep understanding of commercial clients’ businesses.
• Conduct thorough needs analysis to align customer pain points with the Motive solution.
• Perform compelling product demos tailored to the unique needs of commercial accounts.
• Collaborate with cross-functional teams to optimize growth opportunities.
• Manage contract renewals and minimize churn.
• Proactively resolve issues by identifying root causes and implementing solutions.
• Strategically plan to meet and exceed sales goals and revenue quotas.
• Deepen understanding of the Motive platform and market trends.

Requirements:

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience.
• Demonstrated success in an end-to-end sales or account management environment.
• Effective leadership or influencing skills.
• Strong relationship-building skills.
• Excellent communication skills.
• Proven experience managing contract renewals and mitigating churn.

What Motive Offers:

• Opportunity to work with growing and strategically important customers.
• Collaborative environment with cross-functional teams.
• Fast-paced, quota-driven environment.