Customer Success Executive

Job Description

Alarm.com is seeking a Customer Success Executive to lead service provider sales, onboarding, and usage of Smart Home Pay. The ideal candidate will thrive in a collaborative environment, working closely with colleagues and customers to develop and enhance products and processes. This role involves engaging with various teams to help customers understand offerings and achieve success using Alarm.com's products.

Responsibilities:

• Manage a portfolio of projects and resources across multiple offerings.
• Collaborate with leadership and the Sales team to manage the sales pipeline and support onboarding activities.
• Monitor partner KPIs and maximize partner success using Alarm.com products.
• Establish scalable structures and processes for program growth.
• Improve Smart Home Pay adoption and overall performance.
• Drive improvements in partner onboarding and training.
• Define and measure milestones, prioritize deliverables, and manage dependencies.
• Administer and implement Project Management tools.

Requirements:

• Bachelor's Degree or technical degree.
• 1-3 years of relevant experience as a program or project manager.
• Proven ability to manage customers in a customer-facing role.
• Leadership experience with the ability to motivate others.
• Excellent communication, presentation, and organizational skills.
• Strong analytical and critical thinking skills.
• Ability to work on multiple projects simultaneously.
• Passion for consumer technology.
• General knowledge of business, technology, economics, and/or finance.

Alarm.com offers:

• Competitive pay and benefits.
• Subsidized medical plan options.
• HSA with company contribution.
• 401(k) with employer match.
• Paid holidays, wellness time, and vacation.
• Paid maternity and bonding leave.
• Company-paid disability and life insurance.
• FSAs.
• Well-being resources and activities.
• Casual dress work environment.