Manager, Smart Home

Job Description

Alarm.com is seeking a Manager to lead their Direct-to-Consumer Smart Home initiative. This role involves driving the transition from professional installation services to consumer-led installations. The Manager will develop innovative solutions for smart home products and oversee the sales process, from installation guidance to post-purchase support. They will also create written and video content to enhance the customer experience.Role involves:

• Adapting smart home products for consumer-led installation.
• Developing solutions for various smart home systems.
• Overseeing sales strategies and guiding customers through installation.
• Creating and managing content for product education and troubleshooting.
• Collaborating with cross-functional teams.
• Monitoring trends in smart home technology.
• Driving customer feedback collection.
• Project management for new product offerings.

Requirements:

• Proven experience in managing consumer-focused technology products.
• Strong project management skills.
• Exceptional communication skills.
• Technical knowledge of smart home products.
• Ability to work collaboratively.
• Customer-first mindset.

Alarm.com offers:

• A collaborative environment with high-achieving colleagues.
• Opportunity to make an immediate impact.
• Diverse and dynamic work environment.
• Focus on team culture and fun corporate events.
• Competitive pay and benefits.