Support Operations Associate I

Job Description

Alarm.com is seeking a Support Operations Associate I to join their contact center. This role involves providing phone-based technical support to dealers, ensuring devices in end-users' homes and businesses function correctly. The ideal candidate possesses a passion for customer service, problem-solving skills, and technical curiosity.

Responsibilities:

• Provide phone-based customer support for Alarm.com products and services.
• Develop troubleshooting steps to resolve technical concerns.
• Share knowledge within the team through documentation and training.
• Collaborate with team members to improve quality and service.
• Participate in lab exercises and product testing.

Requirements:

• Strong customer service orientation.
• Interest in technology.
• Experience with logical thinking and problem-solving.
• Strong technical aptitude and computer skills.
• Excellent written and verbal communication skills.
• Ability to work independently and within a team.
• Bachelor’s Degree preferred.
• Phone-based support skills preferred.

Alarm.com offers:

• A stimulating and fast-paced environment.
• Extensive in-house training on Alarm.com products and services.
• Hands-on experience with setting up Alarm.com systems.
• A collaborative and fun team culture with various social activities.
• Opportunities to work with the latest technologies.

This is a hybrid position based in Bloomington, MN.