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Technical Account Manager

Technical Account Manager role in Japan, focusing on APAC region.
Alarm.com
Remote
Japan
Undisclosed salary
Job Description
Alarm.com is seeking a Technical Account Manager to join their International Strategic Team in Japan. This role involves collaborating with the Business Development team to foster strong relationships with regional strategic accounts, leveraging technical expertise to ensure partners effectively utilize Alarm.com's services.

The role involves:
  • Building and maintaining technical relationships with key accounts in the APAC region.
  • Assisting with pre-sales engineering needs for key prospects.
  • Serving as a technical escalation point for potential issues.
  • Conducting product training sessions for business partners.
  • Gathering feedback to enhance product offerings for the local market.
  • Representing Alarm.com at industry events.

Requirements:
  • BA or BS in Engineering, Telecommunications, or Computer Sciences preferred.
  • 2+ years of experience in technical support and/or account management.
  • Fluency in Japanese and English.
  • Experience in Electronic Security, CCTV, Telecom, Cybersecurity, or IoT is a plus.
  • Excellent communication and problem-solving skills.
  • Ability to travel up to 50% within the APAC region.

Alarm.com offers:
  • An innovative and dynamic work environment.
  • Opportunity to make a global impact.
  • Professional growth through hands-on experience.
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Alarm.com

Alarm.com is a leading cloud-based platform for smart security and the Internet of Things, providing solutions to over 7.6 million home and business owners. Every day, customers use Alarm.com’s solutions toward the safer and smarter management of their properties. Alarm.com focuses on innovation across domains like AI, video analytics, facial recognition, machine learning, and energy analytics. They are dedicated to creating change through technology.

All Jobs at Alarm.com (83)