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Technical Account Manager

Technical Account Manager for visual security solutions provider.
Alarm.com
On-Site
United States
Undisclosed salary
Job Description
CHeKT, a leading provider of visual security solutions, is seeking a Technical Account Manager. This role is crucial for customer relations, serving as the primary technical contact for product details, system design, training, project deployment, and installation evaluations. The Technical Account Manager will utilize their technical skills to explain product specifications, requirements, functionality, and benefits to customers.

Responsibilities include:
  • Preparing and delivering sales and project-specific presentations.
  • Assessing equipment and customer needs to determine system requirements and deliver recommendations.
  • Developing and presenting training courses for internal and external customers.
  • Providing customer feedback to product management, engineering, and development teams.
  • Preparing cost estimates and site configurations.
  • Identifying strategies to address market and technology changes.
  • Investigating customer and product issues and recommending solutions.
  • Creating technical content for marketing campaigns and the website.
  • Supporting project installations remotely or on-site.
  • Collaborating with the sales team to onboard new clients.
  • Conducting onboarding sessions, including demonstrations, system setup guidance, and technical training for new customers.

Requirements:
  • Bachelor’s degree or equivalent industry experience.
  • Minimum 5 years of engineering / Technical Support experience, preferably in a technology discipline.
  • 3 years “Business to Business” support experience.
  • Proficiency with Microsoft Office core products and a thorough understanding of networking.

The role offers:
  • Opportunity to collaborate with outstanding people.
  • Chance to make an immediate impact.
  • Diverse and dynamic environment for well-rounded experience.
  • Focus on team culture and fun corporate events.
  • Competitive pay and benefits, including medical, HSA, 401(k), and paid time off.
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Alarm.com

Alarm.com is a leading cloud-based platform for smart security and the Internet of Things, providing solutions to over 7.6 million home and business owners. Every day, customers use Alarm.com’s solutions toward the safer and smarter management of their properties. Alarm.com focuses on innovation across domains like AI, video analytics, facial recognition, machine learning, and energy analytics. They are dedicated to creating change through technology.

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