Associate Customer & Product Support

Job Description

AlphaSense is seeking an Associate Customer & Product Support to join their growing C&PS team. The role is based in London, with remote options available within the United Kingdom. AlphaSense is a market intelligence and search platform powered by AI, trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

The Associate will be at the intersection of sales, customer success, and technical support, driving positive customer outcomes and ensuring seamless access to AlphaSense’s platform. This role requires a customer-first mindset, strong communication skills, and the ability to solve complex problems.

What this role involves:

• Delivering a world-class customer experience.
• Providing impeccable customer support through various channels.
• Partnering with Product and Engineering teams to improve the product.
• Becoming an expert on the AlphaSense product and continuously building knowledge.

Requirements:

• 3+ years of experience in a client/product support role.
• Customer-first mindset and problem-solving skills.
• Strong communication and interpersonal abilities.
• Interest in AI, technology, and software applications.

What AlphaSense offers:

• Cross-functional exposure across the business.
• Opportunity for personal growth and career acceleration.
• A collaborative and supportive work environment.