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Retail Success Manager

Customer Success Manager at Salsify, managing retail relationships.
Salsify
Remote
United States
USD 79,050 - 93,000
Job Description
Salsify is seeking a Retail Success Manager to foster relationships with major retailers and distributors in North America. This role involves strategic account management and high visibility within the company. The ideal candidate will drive ROI-focused customer success programs and possess strong communication skills.Salsify was founded in 2012 and helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf.Responsibilities:
  • Manage business relationships with Retail & B2B/ Distributor customers.
  • Create and manage account success plans.
  • Cultivate relationships with executives and key stakeholders.
  • Serve as a subject matter expert on the retailer’s item lifecycle.
  • Partner with Salsify’s Services, Product & Engineering teams.
  • Drive brand adoption through joint marketing campaigns.
  • Identify opportunities for brands to improve omnichannel experience.
Requirements:
  • Experience in driving ROI-focused customer success programs.
  • Experience working with Retailers or Distributors.
  • 5+ years in customer-facing, problem-solving positions.
  • Comfortable with ambiguity.
  • High Emotional Intelligence.
  • Experience in client services, business development, or solutions engineering.
  • Experience navigating large, complex Fortune 1000 companies.
  • Strong project or program management experience.
Salsify offers:
  • Equity in the form of stock options.
  • Health & medical benefits.
  • Flexible spending accounts.
  • Flexible PTO.
Apply Manually

Salsify

Salsify empowers brand manufacturers, distributors, and retailers to excel on the digital shelf, fostering collaboration across over 80 countries. As a market leader since 2012, Salsify provides solutions that enhance brand trust, differentiate products, improve conversion rates and margins, and accelerate time to market. Top brands worldwide use Salsify to stand out in the e-commerce landscape. The company champions an equitable, diverse, and inclusive culture, valuing authenticity and uniting employees across various dimensions of diversity.

All Jobs at Salsify (19)