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Junior - Support Engineer - Application Manager - Apprenticeship (f/m/d)

Alternance role as Support Engineer - Application Manager at Decathlon.
Decathlon Digital FR
On-Site
France
Undisclosed salary
Job Description

Decathlon is seeking a Support Engineer - Application Manager (Alternance) to join their API Management team. This team is crucial to Decathlon's digital transformation, managing a high volume of exchanges and sensitive APIs. The team consists of 15 people with Ops, Dev, and Support profiles.

The Support team is responsible for assisting Decathlon Digital teams in using the API Management platform. This includes tool administration, training, support, quality monitoring, and documentation.

As a Support Engineer, the candidate will assist users with product onboarding and issue resolution, respond to inquiries via a ticketing system, participate in validating new product versions, train users on tools and standards, report functional and technical needs to the Product Owner, and contribute to user communication through newsletters and user groups.

Role Involves:

  • Assisting users with product onboarding and issue resolution.
  • Responding to questions and problems via a ticketing system.
  • Participating in the validation of new product versions.
  • Training users on tools and standards.
  • Reporting functional and technical needs to the Product Owner.
  • Participating in communication with users.

Requirements:

  • Enrolled in an engineering school, specialized school, or university in computer science, seeking a 2-year apprenticeship.
  • Interest in learning about an essential tool in the information system used in many international companies.
  • Desire to work on an up-to-date and growing platform at Decathlon.
  • Enjoy interacting with users in a multi-country context.
  • B2 level or equivalent in English.
  • Agile mindset focused on continuous improvement and collective intelligence.
  • Passionate about technology and enjoy sharing and contributing.
  • Desire to join a company with a positive impact (#Tech4Good).

Decathlon Offers:

  • A stimulating work environment.
  • Attractive benefits (after 3 months of seniority): monthly bonuses, profit-sharing, employee shareholding, CSE benefits, 25% discount on products, CVEC coverage, 50% reimbursement of transportation costs & urban mobility assistance.
  • Tailored support: coaching, internal and external training, knowledge sharing.
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Decathlon Digital FR

Decathlon Digital FR, a division of Decathlon, comprises over 5,000 experts in software engineering, product management, data, cloud, and cybersecurity across Paris, Lille, and Amsterdam. The company focuses on creating a sports platform, leveraging technological innovation to enhance the value chain, design connected experiences, and promote product sustainability. It aims to build a sustainable technology model by reducing environmental impact and fostering an inclusive environment for learning and growth.

All Jobs at Decathlon Digital FR (31)