Junior Support Engineer - Apprenticeship (f/m/d)

Job Description

Decathlon Digital is seeking a Junior Support Engineer for an apprenticeship role. This role is based in either Lille or Paris, France. The Support Engineer will play a crucial role in ensuring the smooth operation of Decathlon's systems and supporting internal teams.

The role involves a variety of tasks to assist colleagues in effectively using Decathlon's tools and systems. The candidate will work under the guidance of experts, evolving in a stimulating environment to develop skills and gain autonomy.

Role Involves:

• Responding to support requests from employees and assisting them in resolving IT issues.
• Analyzing incidents reported by users, identifying root causes, and implementing appropriate solutions.
• Writing and updating technical documentation and user procedures.
• Participating in projects to improve support tools and processes as needed.

Requirements:

• A strong interest in IT and new technologies.
• Good basic knowledge of IT (operating systems, networks, office software, etc.).
• Curiosity, motivation, and a desire to learn alongside an expert team.
• Ability to work in a team and collaborate on stimulating technical projects.
• A desire to help others and a good sense of service.
• Rigor, organization, and a good analytical mind for problem-solving.
• Interest in cloud environments and DevOps practices, or willingness to discover them.

What Decathlon Offers:

• A stimulating work environment: company certified as a Great Place to Work and Happy Trainees.
• Attractive benefits (after 3 months of seniority): monthly bonuses, profit-sharing, shareholding, CSE benefits, 25% discount on products, CVEC coverage, 50% reimbursement of transportation costs & urban mobility assistance.
• Tailored support: coaching, internal and external training, knowledge sharing.
• A culture of sport and product testing: become an ambassador for innovations and join internal sports teams!