Head of Event Visitor Services

Job Description

LA28 is seeking a Head of Event Visitor Services to lead the Event Visitor Services Functional Area (FA) for the 2028 Olympic and Paralympic Games in Los Angeles. This role reports to the Vice President, Event Delivery & Venue Management.

The Head of Event Visitor Services will be responsible for planning and delivering a comprehensive program of in-venue services for ticketed spectators and other visitors. The EVS Functional Area is often considered the “Face of the Games,” delivering ‘front of house’ guest services.

Role Involves:

• Spectator marshalling
• Crowd management
• Pedestrian flow
• Queue management
• Ushering
• Access control
• Spectator information
• Lost & found
• Mobility support

Requirements:

• Minimum of 10 years of experience leading event services and/or front of house venue operations for major sports/entertainment facilities or at major events.
• Past major Games experience is a plus.
• Proven track record in a senior role managing a large blended workforce comprising full-time, part-time, and volunteer staff.
• Excellent knowledge of all front of house operations at major venues.
• Experience building operational plans and developing standard operating procedures.
• Experience managing budgets.
• Fluent working with Office Suite products including Microsoft PowerPoint and Excel.
• Bachelor's degree or relevant work experience

Role Offers:

• Opportunity to lead a critical functional area for the LA28 Olympic and Paralympic Games.
• Chance to build and motivate a diverse, high-performing team.
• A role in creating memorable experiences for visitors at the Games.