Support Technician, Enterprise Technologies

Job Description

LA28 is seeking a Support Technician, Enterprise Technologies to provide Helpdesk support for its employees. The Support Technician will be responsible for maintaining the organization's computer hardware, software, telephone, and AV systems. This role involves ensuring high levels of customer satisfaction across multiple geographical locations.

Responsibilities:

• Develop and maintain helpdesk operating procedures.
• Install, diagnose, repair, and upgrade computer hardware and equipment.
• Provide remote support to end-users.
• Manage the repair of laptops, desktops, and other hardware.
• Implement methodologies to improve first call resolution.
• Monitor, respond to, and resolve trouble tickets.
• Contribute to the onboarding/termination process of employees.
• Provide onsite tech support for special events and remote offices.

Requirements:

• 4+ years of related experience in an IT support role.
• Knowledge of Identity Management (Azure Active Directory), Office 365, Cloud Based Phone Systems.
• In-depth knowledge of Microsoft and Apple software.
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Ability to troubleshoot Audio Visual systems, and experience with video conferencing software (Teams and Zoom), as well as Meeting Room equipment.
• Hands on experience in administering and implementing SaaS solutions.
• Strong facilitation, training and troubleshooting skills.

The role offers:

• Opportunity to work for the LA28 organizing committee.
• Chance to contribute to the 2028 Olympic and Paralympic Games.