Customer Success Manager

Job Description

Optimove is seeking a Customer Success Manager to join their team in London. The Customer Success Manager will be responsible for owning the overall client relationship and enabling them to unlock value from their partnership with Optimove. They will establish a trusted and strategic relationship with each assigned client, acting as a strategic connector and the customer’s advocate internally. The CSM will provide training, guidance, and advice to help clients unlock maximum value using the Optimove platform and communicate major product updates and releases.

Responsibilities include:

• Owning overall client relationship
• Establishing a trusted and strategic relationship with each assigned client
• Being a strategic connector
• Being the customer’s advocate internally
• Providing training, guidance and advice
• Communicating major product updates and releases

Requirements:

• Bachelor’s degree
• 1-4 years of experience in relevant roles, ideally from software companies
• Multi-lingual speaker - Advantage
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value-enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset
• Excellent computer skills, including Excel
• Experience in technology-related fields, preferably web-based software
• Must be eligible to work in the UK

Optimove offers:

• An excellent opportunity to learn and grow
• A lively and challenging environment