Support Specialist at Coefficient

Coefficient, a VC-backed SaaS startup, is seeking a Support Specialist to provide high-quality support to its users. This role is critical to the core product experience and requires an empathetic, resourceful communicator who can resolve issues and answer questions effectively.Coefficient is building a remote-first company and the Support Specialist will be responsible for resolving a high volume of user requests through various support modalities, investigating and fulfilling tier 1 & 2 support requests, and collaborating with internal stakeholders. The ideal candidate will be dynamic, self-motivated, and able to multitask between support, documentation, and growing business objectives.Responsibilities include:

• Resolving user requests via email, chat, and messaging.
• Investigating and fulfilling tier 1 & 2 support requests.
• Collaborating across teams to escalate issues.
• Diagnosing problems and proposing solutions.
• Completing thorough documentation of user requests.
• Demonstrating strong communication skills.

Requirements include:

• Minimum 4+ years of SaaS customer support experience.
• Intermediate/advanced knowledge of Google Sheets or Excel.
• Customer empathy and strong communication skills.
• Collaboration and strategic problem-solving abilities.
• Excellent organization and optimism.
• Ability to remain calm under pressure.
• Desire to learn and grow.

Coefficient offers:

• Opportunity to work in a fast-paced, evolving environment.
• A collaborative and synergistic work environment.
• Experience with Zendesk, SQL, Salesforce, and HubSpot.