Community Lead

Job Description

Coefficient is seeking a Community Lead to manage social media and content creation. The role involves creating engaging content, nurturing relationships with customers and industry professionals, conducting user research, and managing community communications. The Community Lead will collaborate with the marketing and product teams to produce engaging content that inspires the community with use cases and results.

• Create and publish social media and user community content
• Provide engaging text, image and video content
• Build and nurture relationships with customers and industry professionals
• Conduct user research
• Respond to comments, customer queries, feedback, and online reviews
• Leverage external communities to drive awareness and demand
• Build and execute an employee advocacy strategy
• Identify virtual events to build community and boost brand awareness

• 4+ years proven work experience as a community/social media manager or content manager, preferably within the B2B space
• Experience creating both successful static and video content for multiple brands
• Experience identifying and tracking relevant community metrics
• Experience launching community initiatives
• Exceptional project management and communication skills
• Ability to work remotely with little-to-no supervision

• Medical, Dental and Vision Insurance (US Only)
• Unlimited PTO
• Parental Leave
• 401K Plan
• Remote Work