Customer Success Engineer II - APAC Weekend Coverage

Job Description

Qumulo is seeking a Customer Success Engineer II to join their team, focusing on APAC weekend coverage. This role involves providing support to customers, troubleshooting issues on Qumulo products in both on-premises and cloud file systems, and collaborating with cross-functional teams to ensure timely resolution of customer issues. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of cloud technologies.Responsibilities:

• Provide support to customers in a follow-the-sun support model, covering weekend schedules.
• Work cross-functionally with sales, product, and engineering teams.
• Troubleshoot issues on Qumulo products in both on-premises and cloud file systems.
• Prioritize and drive resolution for escalated customer issues.
• Provide feedback to engineering and product teams on product gaps.
• Collaborate with peers and mentors on complex issues.
• Consistently grow knowledge and expand skill sets in cloud technologies.

Qualifications:

• Fluency in English.
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Demonstrated working knowledge of major cloud platforms.
• Basic network troubleshooting skills.
• Familiarity with Linux & Windows operating systems.
• Familiarity with Windows Active Directory or LDAP.
• Understanding of file permissions and access control in cloud environments.
• 5 - 7 years experience in a customer-facing role.
• 1-3 years of troubleshooting cloud environments.
• Python Programming skills are a plus.
• Relevant cloud certifications are a plus.

Qumulo offers:

• Opportunity to work in a customer-focused and results-driven environment.
• Chance to collaborate with cross-functional teams.
• Exposure to cutting-edge cloud technologies.
• A culture that values diversity and innovation.