Customer Success Engineer II - EMEA Weekend Coverage

Job Description

Qumulo is seeking a Customer Success Engineer II to provide weekend coverage in the EMEA region. The successful candidate will be responsible for resolving technical issues, troubleshooting cloud environments, and collaborating with internal teams to ensure customer satisfaction. This role requires strong problem-solving skills, excellent communication, and a deep understanding of cloud technologies.

Responsibilities:

• Provide support to customers in a follow-the-sun model, covering weekend schedules.
• Work cross-functionally with sales, product, and engineering teams.
• Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems.
• Prioritize and drive resolution for escalated customer issues.
• Provide feedback to engineering and product teams on product gaps.
• Collaborate with peers and mentors on complex issues.
• Consistently grow knowledge and expand skill sets in cloud technologies.

Requirements:

• Excellent written and verbal communication skills.
• Strong problem-solving skills with a can-do attitude.
• Demonstrated working knowledge of major cloud platforms.
• Basic network troubleshooting skills.
• Familiarity with Linux & Windows operating systems.
• Familiarity with Windows Active Directory or LDAP.
• Understanding of file permissions and access control in cloud environments.
• 5 - 7 years experience in a customer-facing role.
• 1-3 years of troubleshooting cloud environments.

Qumulo offers:

• Opportunity to work with cutting-edge cloud technologies.
• A collaborative and inclusive work environment.
• A chance to make a significant impact on customer success.