Customer Success Manager I - Ireland or UK

Job Description

Qumulo is seeking a Customer Success Manager to focus on the complete lifecycle of a portfolio of Qumulo customers. The Customer Success Manager will nurture relationships to ensure customer success. This role involves onboarding, coordinating installation, engaging, retaining, and enabling customers to curate their data at exabyte scale. The Customer Success Manager will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product.Responsibilities include:

• Owning the success of Qumulo customers, including onboarding, installation, retention, and renewal.
• Driving seamless onboarding processes and coordinating with partners, account teams, and customers.
• Working cross-functionally with sales, product, operations, and engineering teams.
• Attending and presenting data-driven quarterly business reviews to customers.
• Providing feedback to engineering and product teams.
• Keeping customers informed of product improvements.

Requirements include:

• Excellent written and verbal communication skills.
• Second Language preferred - German would be an advantage
• Strong problem-solving skills with a can-do attitude.
• Strong project management and organizational skills.
• Detail-oriented and able to multitask and prioritize.
• Experience in customer-facing roles.
• Experience in working in an open, collaborative environment.
• Experience in managing the success of up to 75 accounts.