Field Service Engineer II, Minnesota

Job Description

Ultima Genomics is seeking a highly motivated Field Service Engineer II located in Minnesota. The Field Service Engineer II will provide on-site service to customers primarily in the Minneapolis area, including repair and installation of company instrumentation, operation of instruments when needed, and managing lab inventories. They will review technical reports and documents from customers, analyze issues with technical staff to find root cause, and communicate next steps and timelines to customers. The Field Service Engineer II will also maintain records of tool configurations, manage customer interface with research and development groups, and exceed customer expectations of service, support, and the product under development. They will summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations.

• Provide on-site service to customers
• Repair and install company instrumentation
• Operate instruments when needed
• Manage lab inventories
• Review technical reports and documents from customers
• Analyze issues with technical staff to find root cause
• Communicate next steps and timelines to customers
• Maintain records of tool configurations
• Manage customer interface with research and development groups
• Summarize and communicate issues to development engineers
• Participate in root cause analysis investigations

Requirements:

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics
• Ability to work independently and in a group
• Good people skills
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail oriented
• Excellent organizational and verbal and written communication skills
• Motivated and willing to work in a fast-paced environment
• Ability to travel domestically and internationally, up to 20% of the time
• Holding a valid US driver’s license is required

Ultima Genomics offers:

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending & health savings account
• paid holidays
• paid time off
• employee assistance program