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Senior Onboarding Manager, Australia at dbt Labs

Senior Onboarding Manager to manage dbt Lab’s accounts.
Remote
Australia
USD 72,871 - 88,442
AUD 117,000 - 142,000
dbt Labs is seeking a Senior Onboarding Manager to ensure a positive onboarding experience for its largest accounts in Australia. This role is crucial for customer retention and growth. The Senior Onboarding Manager will report to the Manager, Customer Activation & Onboarding and work cross-functionally with sales, solutions architects, professional services, training, and support.He/She will be responsible for:
  • Managing dbt Lab’s largest accounts to initial product adoption
  • Communicating account setup requirements and expectations to customers
  • Collaborating with sales, professional services, support, and training
  • Meeting with prospective dbt Cloud customers to assess service experience needs
  • Tailoring customer onboarding enablement for the region
  • Working with customers in Asia-Pacific
The ideal candidate will have:
  • Experience working asynchronously in a fully-remote, distributed team
  • Excellent cross-collaboration skills
  • Strong attention to detail
  • Ability to manage multiple priorities
  • Experience in customer success or customer-facing project management
  • Understanding of how professional services can speed time-to-value
dbt Labs offers:
  • Unlimited vacation time
  • Comprehensive healthcare coverage
  • Generous paid parental leave
  • Health & wellness stipend
  • Flexible stipends for home office setup and learning and development
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dbt Labs

dbt Labs is a pioneering company at the forefront of the data transformation movement. It empowers data teams to build and manage reliable data pipelines using the dbt (data build tool) framework. Focusing on analytics engineering, dbt Labs offers a collaborative and version-controlled environment for data modeling and transformation. The company fosters a vibrant community, driving innovation and best practices in data workflows. dbt Labs enables organizations to unlock the full potential of their data by promoting efficiency, accuracy, and collaboration in the data transformation process, and making data more accessible.