Customer Support Advisor (Proton VPN)

Job Description

Proton Technologies AG is seeking a Customer Support Advisor to join their Proton VPN team. This role is based in either Skopje or Taipei. The Customer Support team is one of the largest in Proton, dedicated to assisting users with questions, concerns, and issues related to all Proton products.What this role involves:

• Interacting directly with Proton VPN customers to answer questions.
• Resolving technical support inquiries and maintaining high levels of customer satisfaction.
• Conducting extensive troubleshooting to identify the root cause of issues.
• Collaborating with developers to improve Proton products based on customer feedback.
• Assisting in testing web and mobile applications to ensure high-quality releases.

Requirements:

• Advanced English skills, especially in written form.
• Familiarity with VPN technology.
• Strong troubleshooting abilities.
• Problem-solving skills with a positive attitude.
• Ability to thrive in a dynamic environment.
• Tech-savviness.
• A commitment to digital privacy.
• Attention to detail.
• Willingness to learn new concepts.
• Positive attitude, intelligence, adaptability, and flexibility.

What Proton offers:

• Office First: Collaboration is easier and more effective in person, which is why Proton has offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
• Technology: Proton provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: Proton will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Learning and Development: Proton is committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do.