Member Experience Associate - London

Job Description

Industrious is seeking a Member Experience Associate to be the heart of the member experience in their London location. This role involves creating great days for members by managing the office environment, building relationships, and ensuring seamless operations.Responsibilities include:

• Preparing the office: brewing coffee, setting out breakfast, and stocking amenities.
• Managing inventory and ordering supplies.
• Designing and executing events.
• Adding new members into systems.
• Assisting with IT and Wi-Fi issues.
• Participating in local marketing events.

The ideal candidate is someone who is energised by meeting people, works well in a team, and can create order out of chaos. They should be resilient, willing to get their hands dirty, and always looking to improve efficiency.Requirements include:

• Ability to handle member requests effectively.
• A positive attitude towards restocking and maintenance tasks.
• Strong teamwork and problem-solving skills.
• Resilience and adaptability.

Industrious offers:

• A salary of £28,000 per year plus a performance bonus.
• Private healthcare.
• Pension.
• Employee Assistance Programme.
• Corporate events.
• Learning & Development Grant.
• Regular training.