Customer Support Associate - Asia Philippines/Indonesia (Remote) at Speechify

Speechify, the leading text-to-speech app with over 25 million users, is looking for a Customer Support Associate to join their team. The ideal candidate will be passionate about organization, efficient task handling, and thrive in a fast-paced environment.

Responsibilities:

• Swiftly respond to customer concerns on written tickets
• Proficiency in Google Calendar and email
• Excellent reporting & response on every email and slack

Requirements:

• Excellent English reading and writing
• Strong organizational and analytical skills
• Ability to track and improve metrics
• Proven customer support experience or experience as a client service representative
• Touch typing 45 WPM and above
• Strong phone contact handling skills and active listening
• Excellent communication (written and verbal), and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree
• Minimum 6 months CS experience
• Preference for applicants based in central and SE Asia

What Speechify Offers:

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary
• A collegiate atmosphere
• A commitment to building a great asynchronous culture