Technical Account Manager (Bilingual)

Job Description

Ping Identity is seeking a Technical Account Manager (TAM) to partner with new and existing customers, ensuring they successfully utilize their Ping solutions. As part of the company’s Global Support Organization, the TAM will collaborate with cross-functional teams to ensure a smooth customer journey from purchase to production, delivering value to customers. The TAM will work with customers to optimize their deployed solutions.

Role involves:

• Providing technical recommendations and best practices for Ping solutions.
• Facilitating visibility into the product roadmap.
• Assisting with configuration help.
• Coordinating and conducting business reviews.
• Assisting in planning roll-outs and upgrades.
• Providing ad-hoc training.
• Engaging in the escalation and prioritization of support tickets.
• Providing product demonstrations.
• Facilitating collaboration across teams.
• Providing feedback to Product Management.
• Managing customer needs to drive retention and loyalty.

Requirements:

• Understanding of Java and web technologies.
• Minimum of 8 years’ enterprise customer-facing experience.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Experience with Zendesk/SFDC or equivalent CRM systems.
• Ability to manage proactive and reactive tasks effectively.
• Proven track record in managing relationships with large enterprise clients.
• Experience with Identity Access Management solutions.
• Fluency in English and either French, German, or Spanish.

Role offers:

• A flexible, collaborative work environment.
• Employee Resource Groups.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.
• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.