Customer Success Manager I

Job Description

SurveyMonkey is seeking a Customer Success Manager I to join their team in Heredia, Costa Rica. This role is pivotal in providing exceptional customer experiences and ensuring customers derive maximum value from SurveyMonkey's products through scaled and digital programs. The Customer Success Manager will oversee a portfolio of GetFeedback customers, manage subscription renewal negotiations, and handle customer queries related to the GetFeedback product sunset transition. They will also advocate for customers internally, identify opportunities for account expansion, and collaborate with the sales team.Responsibilities:

• Oversee a portfolio of GetFeedback customers.
• Lead subscription renewal negotiations.
• Manage customer conversations regarding product transitions.
• Handle inbound customer queries.
• Advocate for customers internally.
• Identify and nurture potential opportunities for account expansion.
• Work closely with the sales team.
• Participate in expanding the Customer-Centric culture.

Requirements:

• 2+ years of experience in Customer Success, Account Management, or similar customer-facing roles.
• Customer-centric mindset.
• Exceptional organizational skills.
• High degree of curiosity and a willingness to learn.
• Demonstrated ability to work effectively with cross-functional partners.
• Solid understanding of business processes and negotiation.
• Ability to communicate written and orally in English at the B2+ level.
• Experience with Gainsight, Salesforce (NXT), and/or Gong would be ideal.

Benefits:

• Inclusive workplace.
• Learning and development opportunities.