People Generalist

Job Description

Twilio is seeking a People Generalist to join their HRBP G&A team. This role involves supporting the delivery of People priorities and partnering with international and functional People Ops, HRBPs, and COEs across the People team. The People Generalist will provide advice and assistance with HR queries in areas such as benefits & compensation, offboarding, global mobility, and employee relations.

Responsibilities:

• Partner with the HRBP team to support program roll-outs and on-going process execution
• Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
• Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
• Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
• Partner cross functionally with key stakeholders: H&S and People Ops team, Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
• Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics.
• Assist the employee relations team with performance management cases, upon request and with proper training
• Maintain confidentiality of core HR data and projects

Requirements:

• 3+ years experience in an HR role partnering with corporate employees and managers
• Experience working with countries such as Brazil, Colombia, and Mexico
• Decisive problem solver with a "get it done" attitude
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

What Twilio Offers:

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program